Privacy Policy

Privacy Policy overview

This policy outlines how we collect, use, disclose, and protect your personal information when you visit or interact with our website or use our services at Acean Dashgrill. It applies to guests making restaurant bookings, private dining enquiries, poker-themed private functions, or any other in-venue experiences promoted on this website.

Information we collect

We collect information you provide directly to us, including when you complete reservation forms, submit event enquiries, join our waitlists, or correspond with our team by email, phone, or through this website. This may include your name, contact details, preferred dates and times, number of guests, event type, and any dietary requirements or accessibility needs you choose to share.

We also collect limited automatic data about how you interact with the website, such as your device type, browser, approximate location derived from your IP address, pages visited, and referral source. This information helps us understand how guests navigate the site and supports performance, security, and reliability.

Use of collected information

Your information is used solely to manage reservations, respond to enquiries, and coordinate services across dining, private events, and hosted poker nights at our venue. This includes confirming booking details, tailoring menus, planning seating and event flow, and following up on any special requests you have provided.

We may also use your information to improve our website experience, refine our hospitality offering, maintain venue security, and comply with legal, regulatory, and responsible service obligations in Australia.

Data disclosure and sharing

Personal information is only shared with trusted service providers where necessary to deliver our offerings, such as reservation systems, secure email services, or event partners engaged to support your dining or entertainment experience at Acean Dashgrill.

We do not sell or rent your personal information to third parties. Any third party engaged to process information on our behalf is required to handle that information in accordance with applicable privacy laws and only for the purposes we specify.

Data storage and security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. This includes applying industry-standard measures for physical and digital security across our systems, restricting access to authorised team members, and using secure communication channels where appropriate.

Information is retained only for as long as it is reasonably required for reservation management, event coordination, record-keeping, and compliance with our legal obligations, after which it is securely deleted or de-identified where practicable.

Cookies and tracking

Our website uses minimal, essential cookies to support core functionality, maintain session security, and assist with basic site performance and user experience. These cookies may help remember certain preferences or ensure forms and navigation operate as intended.

We do not use profiling cookies, retargeting technologies, or third-party marketing trackers designed to build behavioural advertising profiles. You can adjust your browser settings to manage or block cookies, noting that some website features may not function optimally if cookies are disabled.

Your rights and choices

You have the right to request access to the personal information we hold about you, to update or correct that information if it is inaccurate, and to request deletion of your personal information where appropriate under applicable privacy laws.

To exercise these rights or to ask a question about how we handle your information, please contact us using the details provided on our Contact Us page. We may need to verify your identity before actioning certain requests and will respond within a reasonable timeframe.

Responsible service statement

As an Australian hospitality venue, Acean Dashgrill is committed to the responsible service of alcohol and responsible participation in all in-venue experiences, including our offline poker-themed social evenings. Our services and evening entertainment are available only to guests aged 18 and over, and we may request valid photo identification to confirm age where required.

All poker-style activities promoted on this website are hosted in person at our physical venue as social entertainment, complementing our restaurant offer. They are not online gambling or remote wagering services.

Third-party links

Our website may contain links to external websites or services, for example to transport providers, partner venues, or local attractions relevant to your visit. These third-party sites operate independently from Acean Dashgrill and are subject to their own privacy and data-handling practices.

We are not responsible for the content, security, or privacy practices of third-party websites. We recommend reviewing the privacy policy of each external site you visit before providing any personal information.

Updates to this policy

This privacy statement is reviewed regularly and may be updated from time to time to reflect changes in our operations, legal obligations, or the way we use technology to support your experience at Acean Dashgrill.

The most current version will always be published on this page and will apply from the date it is posted. We encourage guests to check this page periodically, particularly when making new reservations or event enquiries.