Terms and Conditions

1. Terms and Conditions Overview

These Terms and Conditions set out the basis on which Acean Dashgrill provides access to this website and offers hospitality services at our physical venue in Australia. They cover website usage, restaurant reservations, private event bookings, and participation in hosted, in-person poker-themed evenings.

By using this website, submitting a reservation or enquiry form, confirming a booking, or attending the venue for any service, you agree to comply with these Terms and Conditions and with all applicable Australian laws, including but not limited to hospitality, liquor, and privacy regulations.

The website and all experiences promoted on it relate solely to services delivered in person at our venue. Acean Dashgrill is not an online casino or wagering platform and does not provide any form of online betting, remote gambling, or digital wallet services.

2. Definitions

In these Terms and Conditions, unless the context requires otherwise:

• “Acean Dashgrill”, “we”, “us”, “our” means the hospitality business operating the restaurant and supper club known as Acean Dashgrill in Australia.
• “Venue” or “the venue” means the physical premises from which Acean Dashgrill provides its restaurant, bar, private event, and hosted poker-night services.
• “Website” means the site located at http://aceandashgrill.com/ and any related pages accessible via this domain.
• “Services” means all hospitality offerings and experiences provided by Acean Dashgrill, including late-night dining, bar service, group restaurant bookings, private events, poker-themed private functions, and scheduled in-venue poker nights.
• “Poker nights” or “hosted poker evenings” means structured, in-person social entertainment sessions conducted at the venue only, which may include tournament-style formats, hosted tables, and themed dining packages, but do not constitute online gaming or remote wagering.
• “User”, “guest”, “you”, or “your” means any person who accesses or uses the website, submits a form, communicates with us, or attends the venue for any of our services.
• “Reservation” or “booking” means any confirmed or provisional arrangement made with Acean Dashgrill for restaurant dining, bar experiences, poker nights, private events, or full venue hire.
• “Third-party provider” means any external supplier or partner engaged by Acean Dashgrill, such as entertainment hosts, transport operators, or booking platforms.

3. Acceptance of Terms

You are deemed to have accepted these Terms and Conditions from the earliest of the following:

• the moment you first access or browse the website;
• when you submit any enquiry, reservation, or booking through the website, by email, phone, or a third-party platform;
• when you confirm a booking by paying a deposit or providing card details (where applicable); or
• upon arrival at the venue to attend a dining reservation, private event, or hosted poker evening.

If you are making a reservation or booking on behalf of a group or organisation (including corporate dinner events or poker-themed private functions), you confirm that you are authorised to do so and that you will ensure all attending guests are aware of and comply with these Terms and Conditions.

If you do not agree to these terms, you must immediately cease using the website and should not proceed with any reservation or attendance at the venue.

4. Venue Services and Eligibility

Acean Dashgrill operates as a premium restaurant and supper club, offering modern Australian dining, a curated beverage list, private dining experiences, and scheduled in-person poker-themed evenings as part of our entertainment programme.

Key aspects of our services include:

• late-night dining, cocktails, and wine service in a premium Australian restaurant environment;
• group restaurant bookings for social and corporate occasions;
• private dining rooms and function spaces for corporate dinners, client entertainment, birthdays, hens and bucks events presented tastefully, team socials, and full venue hire; and
• curated, in-venue poker nights and poker-themed private functions, hosted by our team and designed as social entertainment formats to complement the dining experience.

All poker-related experiences, including hosted poker nights, poker-themed private events, and access to any poker tables within the venue, are strictly limited to guests aged 18 years and over. By participating in such experiences, you confirm that you are at least 18 years of age and that you can present valid Australian-approved photo identification upon request.

We may refuse service, deny entry, or remove any guest who cannot verify their age, is intoxicated, behaves inappropriately, or otherwise breaches these Terms and Conditions or relevant Australian laws and responsible service guidelines.

5. Reservations, Bookings, and Cancellations

Acean Dashgrill welcomes both casual walk-ins and advance bookings. To help us maintain a seamless late-night dining and entertainment experience, we ask that all reservations and changes are made in good time.

5.1 Making a reservation

You may request a reservation or event booking via our Reservations and Contact Us pages, by phone, email, or through approved third-party booking platforms. All bookings are subject to availability and are not confirmed until you receive a written confirmation from us (for example, an email booking confirmation or SMS, where applicable).

5.2 Minimum guest numbers and seating

Some services, such as private dining rooms, exclusive poker-themed private functions, or full venue hire, may be subject to minimum guest numbers or minimum spend requirements. These details will be communicated to you during the enquiry and confirmation process and will form part of your booking terms.

5.3 Deposits and payment

For certain reservations, particularly private events, large group bookings, and hosted poker-night packages, we may request a deposit or a valid payment card to secure your booking. Where applicable, the amount and due date of any deposit, as well as relevant payment terms, will be outlined in your booking correspondence.

By providing payment details or authorising a deposit, you confirm that you are permitted to use the relevant payment method and agree to any specific payment or cancellation conditions notified to you at the time of booking.

5.4 Changes and cancellations by guests

If you need to change or cancel your reservation, you must notify us as early as reasonably possible using the contact details provided in your confirmation. Specific notice periods, cancellation fees, or deposit forfeiture rules may apply to certain bookings and will be communicated to you when your reservation is made.

Where no specific policy has been set out, we may, at our discretion, charge a reasonable cancellation fee or retain part or all of a deposit if:

• you cancel or significantly reduce guest numbers with insufficient notice;
• your group fails to arrive (no-show); or
• we incur direct costs or loss of opportunity as a result of the change.

5.5 Changes and cancellations by the venue

While we will always use best endeavours to honour confirmed reservations, Acean Dashgrill reserves the right to amend, relocate, or cancel a booking where reasonably necessary, including for safety, operational, or legal reasons, or where events beyond our control occur (such as building issues, staff shortages, or government restrictions).

In such cases, we will make reasonable efforts to contact you using the details you have provided and may offer an alternative date, seating option, or experience. To the fullest extent permitted by law, our liability will be limited to the refund of any deposits paid or, where agreed, transfer of your booking to another suitable date.

6. Responsible Conduct and Safety

Acean Dashgrill is committed to providing a safe, inclusive, and enjoyable atmosphere for all guests and staff. By attending the venue, you agree to conduct yourself responsibly and in accordance with the standards set out below and any relevant Australian hospitality and liquor statutes.

6.1 Dress code and behaviour

Guests are expected to follow our smart, evening-appropriate dress code and to behave respectfully towards staff and other patrons at all times. We may refuse entry or service, or request that a guest leave the venue, if their behaviour is offensive, disruptive, unsafe, or otherwise inconsistent with our standards.

6.2 Responsible service of alcohol

We operate in line with Australian Responsible Service of Alcohol (RSA) obligations. Our team may refuse the sale or service of alcohol, or request that a guest leave the premises, if they are underage, cannot produce acceptable identification on request, appear intoxicated, or are behaving in a way that causes concern for themselves or others.

6.3 Poker nights and entertainment

Hosted poker evenings and poker-themed functions at Acean Dashgrill are designed as social entertainment experiences and are not conducted as online gambling or remote betting activities. Participation is strictly limited to guests aged 18 years and over and is always subject to house rules communicated by our hosts or dealers.

We expect all participants to treat hosts, dealers, and fellow guests with courtesy, to follow the instructions of staff, and to engage responsibly with any food and beverage service provided during the evening. We may pause, alter, or discontinue a poker-night format at any time where required for safety, fairness, or regulatory reasons.

6.4 Health, allergies, and safety

If you or your guests have any medical, dietary, or accessibility requirements, you must notify us ahead of your visit so we can discuss appropriate options. While we take care in the preparation of our food and beverages, we cannot guarantee that any dish or drink is entirely free from particular allergens. Guests with serious allergies or health considerations should exercise caution and seek advice from our team on the night.

7. Privacy and Data Use

We collect, use, and store personal information in accordance with applicable Australian privacy law and our dedicated Privacy Policy.

When you use this website, submit a form, or make a reservation, we may collect information such as your name, contact details, preferred dates and times, guest numbers, and any notes relevant to your dining, event, or poker-night experience.

We use this information to:

• manage restaurant reservations, poker-night bookings, and private event enquiries;
• communicate with you about your booking, changes, or venue updates;
• enhance your experience at the venue; and
• meet our legal and regulatory obligations, including responsible service requirements.

We may share limited information with trusted third-party providers only where necessary to deliver our services (for example, external reservation platforms or event partners). We do not sell your personal information.

By using the website or providing your details, you consent to the collection and handling of your personal information in line with these Terms and our Privacy Policy. You may contact us at any time to request access to, or correction of, your personal information held by us.

8. Intellectual Property

Unless otherwise stated, Acean Dashgrill owns or controls all intellectual property rights in and to the website and its content, including text, layout, images, photographs, menus, logos, branding, graphics, and any promotional or editorial materials relating to the venue, our dining experiences, private dining venue offerings, and hosted poker nights.

Your use of the website does not grant you any right, title, or interest in the website content or any associated intellectual property. You must not, without our prior written consent:

• copy, reproduce, adapt, modify, publish, transmit, distribute, or display any part of the website or its content, except as reasonably required for personal, non-commercial use; or
• use any trade marks, logos, or branding associated with Acean Dashgrill in any manner that may cause confusion or imply endorsement where none exists.

You may share non-confidential information about our venue, such as linking to our website or public pages, provided that such sharing is accurate, respectful, and does not misrepresent our services or brand.

9. Liability and Disclaimer

9.1 Website use

While we aim to keep the website accurate and up to date, information such as menus, pricing, availability, and event schedules is subject to change at any time and may not always reflect real-time conditions. The website is provided on an “as is” basis, and we make no guarantee that it will be uninterrupted, error-free, or suitable for any particular purpose.

To the fullest extent permitted by Australian law, Acean Dashgrill disclaims all liability for:

• any loss or damage arising from your reliance on website content that may be incomplete, outdated, or inaccurate;
• any technical issues, downtime, or security incidents affecting the website; and
• any content or services provided by third-party websites or platforms linked to or from our website.

9.2 In-venue experiences

You acknowledge that attendance at a hospitality venue carries inherent risks. While we take reasonable steps to provide a safe and enjoyable environment, you agree that, to the extent permitted by law, Acean Dashgrill is not liable for:

• personal injury, illness, or property loss arising from your own acts or omissions, or those of your guests or other patrons;
• allergic reactions or health impacts where relevant information has not been disclosed to us, or where you have chosen to consume food or beverages despite known allergies or sensitivities; or
• any disappointment or perceived shortfall in entertainment outcomes connected with hosted poker nights, private poker-themed evenings, or other experiential elements.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable legislation that cannot be excluded, restricted, or modified by agreement.

10. Changes to Terms and Contact Information

Acean Dashgrill may update these Terms and Conditions from time to time to reflect changes in our operations, services, or legal obligations. The most current version will always be available on this page and will apply from the date it is posted.

By continuing to use the website or proceeding with a reservation after an updated version has been published, you agree to be bound by the revised terms.

If you have any questions about these Terms and Conditions, or wish to discuss how they apply to your dining reservation, private event, or hosted poker-night experience, please contact our management team via the details on our Contact Us page.